RESIDENTS RIGHTS & CHARTER This page highlights numerous rights and responsibilities youhave as a resident. But in addition has a section on what you as a customer can expect from our Association:

As a resident of the Association you have the right to the following:-

        A written Licence Agreement

                  To be consulted about changes to your Licence Agreement

       The right to stay in your accommodation

                  Unless you break the conditions in your Licence Agreement

       The right to access your home 24 hours a day

                    Does not apply to communal areas

       A right to be treated fairly

       A right to see information held about you

       The right to information about your security in your home

                     For example you must be given a written Licence  Agreement and be

                     consulted about any changes.

       The right to know what accommodation charges you have to pay

       The right to know about your service charge

       The right to be notified of any change to your service charge

       The right to information about accommodation charges

       The right to a good standard of accommodation and repairs

       The right to a responsive repairs' service

       The right to move out for work to be done

       The right to information about repairs and improvements

       The right to be consulted

       The right to be given opportunities to get involved and influence services

       The right to information about consultation and involvement

       The right to make a complaint about the Association

       The right to go to an Independent Ombudsman

       The right to complain to the Housing Corporation

       The right to go to the Courts

                   If you believe that your landlord is breaking the law

Responsibilities

All residents will have a responsibility to abide by the Licence Agreement or Tenancy. By law you will receive a copy of this binding contract between you and your landlord (us).