Customer A started coming to our Just for You charity shop located at 72 Market Street, Birkenhead about 6 months ago after making friends with another young mum locally who told her about the shop.
Her visits to the shop have enabled her to identify a big change to the services on offer. The Pay as You Feel section has enabled her to give her daughter a weekly treat when she is well behaved at school. This incentive has not only had a positive impact on her daughter in school but “has also taken the pressure off a little at home” as both Customer A and her partner are trying to manage their mental and physical health issues, and most importantly, maintain a happy family.
Since the shop is now open 5 days a week Customer A has dropped in more frequently and spent more time with the Community Asset Team members, our volunteers. She enjoys a walk to the shop after a cup of tea with her friend as she finds that everyone is welcoming.
When asked what makes this shop different she replied that there is a difference in being able to walk out with a bag of food knowing it was affordable and having been able to make a choice of the items she wants instead of receiving a hand out.
Customer A now recommends the shop to friends at her daughter’s school. “It just makes sense to stop food going to landfill…just because a cereal box is bashed up, rich or poor we don’t eat the box but we all still eat cornflakes with milk don’t we?!”
Customer A has recently had difficulties with her benefits being cut and is waiting for a Universal Credit claim to be processed. She and her partner agreed that they don’t have much money, but when they do spend, they choose to spend it wisely in the shop.
They added that they would like to get involved in the shop one day once their situation is stable.