Forum Housing Association aims to provide a quality supported housing service to all its residents.
To enable the delivery of this service, the Association has a number of service standards in place which suffice the level of service that residents, partners and other stakeholders should expect.
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Forum Housing Association staff are here to provide a service to you and in doing so they will be honest, fair, respectful, non-judgemental and efficient.
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Forum Housing Association staff will provide you with well-managed, quality accommodation and a prompt repairs and maintenance service.
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Forum Housing Association staff will consult you and consider your opinions before making decisions that affect the services that we provide to you.
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Forum Housing Association staff care about your experience and will make sure that your comments, suggestions and complaints are heard and responded to.
If you do not receive the service you expect please speak to a member of staff.
