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About Us - Governance
Key Performance Indicators
Key Performance indicators

Forum Housing Association, like many other organisations, collates and analyses a large amount of data. Many of the sets of information have had targets set by Board for Forum staff. The details below show some of the targets set by Board in each of the areas.

   
Housing Management  
Occupancy 95%
Re-let time 4 days
   
Maintenance  
Emergency repairs 100% within 12 hours
Urgent repairs 98% within 3 days
Non-urgent repairs 97% within 14 days

Estates management

Re-let time (voids requiring work)

2 days

   
Support and Safeguarding  
Initial response to safeguarding issue 8 hours
Complaints completed within timescales 90%
   


Tel : 0151 649 9718
Fax : 0151 650 0682
info@forumhousing.co.uk

Forum Housing Association, 2nd Floor, 84 Market Street, Birkenhead, Wirral CH41 6HB
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